Terms and Conditions


1. Terms and Conditions - Use of the Website

Care Compare Pty Ltd (Care Compare) provides comparemycare.com.au (Website) to assist you to compare and select your care provider (the Service). By using the Website you acknowledge and agree to these terms and conditions (Conditions of Use).

1.1 Amendment

Care Compare may at any time and at Care Compare’s absolute discretion vary these Conditions of Use.

1.2 Use of Website

1.2.1 The Website and its comparison service is made available only for personal or non-commercial use in obtaining information directly related to the services offered on the Website. 

1.2.2 You may not, whether through the use of additional software or by any other means, data mine or conduct automated searches on the Website or the data contained in it.

1.3 Use of Your Information

You acknowledge and agree that Care Compare may use your personal information in accordance with the Care Compare Privacy Policy.

1.4 Limitation of Liability

1.4.1 Our participating providers supply some of the information available on the Website (Website Information) and therefore there may be inaccuracies in the Website Information over which Care Compare has no control.

1.4.2 Care Compare does not warrant or guarantee the: timeliness, accuracy or completeness of the Website Information; or quality of the results obtained from the use of the Website. 

1.4.3 To the maximum extent permitted by law, Care Compare has no liability in relation to or arising out of the Website Information and Website recommendations. You are responsible for choosing the desired care provider and you should take time to read through all information supplied and contact the required care provider. If you are in any doubt regarding a service or its terms you should seek further advice from the relevant participating care service provider before enquiring about their service. It is entirely your responsibility to make investigations to confirm the accuracy of information provided on this website. Nothing in the website constitutes an offer to any person and is merely an invitation to make further enquiries of the care provider, or any other entity mentioned or referred to on the website.

1.5 Disclosure of Subscription Payments Received

Care Compare receives payment of subscription from some participating providers in order to receive additional advertising services and website functionality provided by Care Compare on the Website. You are not required to pay Care Compare for the Service.

1.6 Pricing 

All care provider fees and costs are quoted in Australian dollars. The amounts quoted on the Website are subject to change and whilst Care Compare endeavours to keep all service provider details and their costs on the Website current, Care Compare does not guarantee the accuracy of pricing information on the Website. 

1.7 Statements of the Law 

Statements made on the Website are not intended to be statements of the law. Statements regarding the industry regime relating to the relevant service are summaries only which may not be comprehensive or complete.

2. Terms and Conditions - Advertising on the Website

2.1 Responsibility for published content

Subscribers or Users (customers who register for a free / paid directory listing or advertisement on the Website) are solely responsible for the content of their directory listing or advertisement. The directory listing or advertisement must not in any way be:

2.1.2 Misleading, false, offensive, inaccurate, obscene or in any way be objectionable

2.1.3 Must comply with the Australian Consumer Laws (Commonwealth), and any State Fair Trading Act or equivalent legislation

2.1.4 Any other laws that apply but not limited to any law of defamation, anti-discrimination or obscenity, copyright or trademark law, Privacy Act or any other law (including but not limited to) any common law, statute delegated legislation, rule and ordinance of the Commonwealth or any State or territory

2.2 Publishing

Care Compare will use all reasonable endeavours to ensure that any directory listings or advertisements submitted by Subscribers will be published.

2.3 Loss of advertising material

Care Compare will not be responsible for any loss of directory listing or advertising material submitted by Subscribers to the Website

2.4 Pricing and period 

Directory listings and advertisements are placed as per pricing and length of time advertised on the Website at the time of payment of subscription.

2.5 Payment 

Payment for paid subscriptions or advertisements are submitted via an online PayPal invoicing system.

2.6 Goods and Services Tax (GST)

All rates published on the Website are exclusive of GST.

2.7 Variation of price 

Pricing may be varied from time to time with notice given. Revised pricing and will only apply for new subscriptions, or at the end of either the annual period (for annual subscriptions) or the monthly period (for monthly subscriptions).

2.8 Acceptance of pricing

By submitting a directory listing or advertisement the Subscriber accepts the pricing at the time of the directory listing advertisement placement.

2.9 Special prices

Subscribers are not entitled to any pricing specials occurring after their published date once a directory listing or advertisement has been uploaded.

2.10 Altering directory listings or advertisements 

Care Compare reserves the right to alter any directory listing or advertisement in any way it seems fit to comply with laws and regulations governing Australia.

2.11 Errors

Care Compare will not be responsible for any errors to directory listings or advertisements. Subscribers must promptly review their directory listing or advertisement and must login and rectify any errors immediately. The company reserves the right to rectify any error brought to it’s attention.

2.12 Refusal of directory listing or advertisements

Care Compare reserves the right to refuse or withdraw any directory listing or advertisement, at anytime. In the event of such refusal or withdrawal Care Compare will refund any fees paid by you, prorated for the remaining portion of the then-current monthly or annual subscription period, as the case may be.

2.13 Cancellation and refund 

For annual subscriptions, Care Compare will refund the unused portion of your subscription provided you have more than 60 days left on your billing cycle as at the time your cancellation request was received. The refund will be prorated for the remaining portion of your subscription. For monthly subscriptions, Care Compare will not provide any refunds.

All refunds shall be paid to the initial purchaser of the subscription or advertising, either through the original payment method used or any other reasonable payment method determined by Care Compare in its sole discretion.

2.14 Website availability

Availability of the Website is dependent upon the services of other companies and providers which may be subject to a variety of interferences associated with internet related functions. Care Compare will not be liable for failure to publish a directory listing or advertisement caused by factors outside it’s control. Causes include  Acts of God and war.

2.15 Varying of Website format 

Care Compare may vary the format and design of the Website at anytime and will not be liable for any costs, expenses, losses or damages suffered or incurred by the Subscriber.

2.16 Discontinuation of service

Care Compare reserves the right to discontinue the Website at any time, with prior notice given to you. In the event of such discontinuation Care Compare will refund any fees paid by you, prorated for the remaining portion of the then-current monthly or annual subscription period, as the case may be. 

2.17 Breach of service

If you breach any of our Conditions of Use, Care Compare will have the right to terminate your account immediately, with prior notice to you. In the event of such termination, you will not be entitled to advertise on our Website or to receive any refunds for the remaining portion of your subscription.

2.18 Termination

Care Compare may terminate a user account immediately for any reason whatsoever at the sole discretion of Care Compare without any penalty and without being liable for any loss or damage (including consequential losses) which may flow.

2.19 Email Marketing

By using the Website you agree to receive occasional email marketing through Care Compare. To opt-out receiving email marketing, please forward your request using the 'Contact Us' section.